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Q:What is the Warranty on the Hormann Entrance Doors?
It is a mixture, depending on the door model. The steel and aluminium differ slightly - see below
1. Warranty Period for Thermopro Entrance Doors
Performance Warranty
The purchaser is granted a warranty covering mechanical parts of the following Hörmann entrance doors for a period of 5 years from the date of purchase:
Thermopro TPS entrance doors
Thermopro PLUS TPS entrance doors
The warranty covers the performance of the mechanical parts of the aforementioned entrance door models. The warranty period for replacement parts is 6 months, however, at least the current warranty period.
The purchaser is given a 5-year warranty from the date of purchase on all electric parts of the following Hörmann entrance doors:
Thermopro TPS entrance doors
Thermopro PLUS TPS entrance doors
2. Requirements
Warranty claims are only applicable in the country where the entrance door was purchased. The product must have been purchased through our authorised distribution channels. The warranty only covers damage to the contract object.The receipt of purchase correspondingly dated and signed by the dealer substantiates your right to claim under the warranty.
3. Performance
During the warranty period we undertake to rectify any and all defects to the Hörmann product which can be proved to be attributed to a material or manufacturing fault. We pledge at our discretion to either exchange the defective merchandise for faultless merchandise, repair it or allow a reduction in price. We do not accept costs for dismantling and installation nor for carriage. Replaced parts become our property.
The warranty does not cover damage caused through:
- improper installation and negligent care and maintenance
- improper initial and subsequent operation
- negligent or wanton destruction
- external influences such as fire, water, salts, alkaline solutions, acids, abnormal
environmental influences, force majeure
- mechanical damage through improper transport and fitting - priming and other surface protection treatment
- repair by non-qualified persons
- using non-Hörmann parts without the approval of the manufacturer - removal of the product number or making it unidentifiable
Function Warranty for Aluminium Entrance Doors ThermoSafe, ThermoCarbon, TopComfort, TopPrestige und TopPrestigePlus series
Status: 05/2014
1. Duration
In addition to the statutory warranty provided by the dealer in the sales contract, we grant a 10-year warranty from the date of purchase for all mechanical parts of the following Hörmann entrance doors:
Aluminium entrance door TopComfort Aluminium entrance door ThermoSafe Aluminium entrance door TopPrestige Aluminium entrance door ThermoCarbon Aluminium entrance door TopPrestigePlus
The warranty covers the function of the mechanical parts for the abovementioned entrance door models.
For replacement parts the warranty period is 6 months or at least the remainder of the warranty period.
From the date of purchase, the customer receives a 5-year warranty on all electrical parts for the following Hörmann entrance doors:
Aluminium entrance door TopComfort Aluminium entrance door ThermoSafe Aluminium entrance door TopPrestige Aluminium entrance door ThermoCarbon Aluminium entrance door TopPrestigePlus
2. Prerequisites
A claim under this warranty is only valid for the country in which the Hörmann entrance door was bought. The product must have been purchased through our authorised distribution channels. A claim under this warranty exists only for damage to the object of the contract itself.
The receipt of purchase, including date and dealer's signature, substantiates your right to claim under the warranty.
3. Performance
For the duration of the warranty we shall eliminate any Hörmann product defects that are proven to be attributable to a material or manufacturing fault. We shall replace the defective goods with defect-free goods at no charge, rectify the defects or compensate for loss in value according to our choice. We do not cover costs for disassembly and fitting or shipping costs. Replaced parts become our property.
4. Damages caused by/to the following are excluded:
- improper use and failure to arrange for cleaning and care
- improper initial start-up and operation
- negligent or intentional destruction
- external influences such as fire, water, salts, alkali, acids, abnormal effects of the environment, acts of God
- mechanical damage caused by improper transport and fitting
- priming and other surface protection
- repairs conducted by unqualified persons
- use of non-original parts without approval from the manufacturer
- removal or defacing of the product number? Claims only possible with product or order number!
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